A company offering complex customer service through all available communication channels. Contact is possible via telephone, text message, e-mail, live chat, traditional letter and that is not all. Contact centers are also active in areas which at first glance may not appear to be sales connected, eg, social media. Because a customer is always a customer – when they visit our internet shop and also when they ask on a social portal for a recommendation of the best offer. Connecting the available communication channels makes it easier to ensure good customer service in the omnichannel model – so that the customer always feels that he is the center of our attention.