We have been specializing in multi-channel sales of products and services for 17 years. We implement key projects for the largest representatives from industries such as telecommunications, banking, energy, FMCG, insurance, finance and aviation.
Quality control is one of the most important factors having direct impact on customer service. Our organisation has an Internal Quality Control Department which provides ongoing conversation quality control. Thanks to our tools that are adjusted to the needs and specifics of a given project we can quickly point out to aspects that need correction. Quality Control Department passes on the results of the aspects under control to Team Leaders responsible for a given team and to our contractors. The data is analysed and used in daily work with the consultants.
We create monitoring cards, based on a company and its specifics (different cards are used to evaluate Infoline campaigns, different for sales campaigns, livechat, etc.). We are able to adjust evaluation standards so that they match those on quality cards of companies for which we provide our services.