OMNICHANNEL

We have been specializing in multi-channel sales of products and services for 17 years. We implement key projects for the largest representatives from industries such as telecommunications, banking, energy, FMCG, insurance, finance and aviation.

Omnichannel

88% OF CUSTOMERS PURCHASE PRODUCTS AND SERVICES THROUGH A DISTRIBUTION CHANNEL THAT IS DIFFERENT FROM THE ONE THEY ORIGINALLY LEARNED ABOUT THEM FROM.

82% OF CUSTOMERS USE A SMARTPHONE TO COMPARE PRODUCTS/SERVICES

21% OF CUSTOMERS BUY PRODUCTS/SERVICES THROUGH MORE THAN 4 DISTRIBUTION CHANNELS

 

At CCIG, we know that today’s customers:

  • are more aware of the price to quality ratio (and often compare it)
  • expect the largest selection (not only of products and services, but also of sellers)
  • have a need to take control over the purchasing process (when, where and how)
  • they demand immediate access (and gratification for their decision)
  • are at the very center of technological expansion (and it is our responsibility to keep up with it)

Our communication with the client is based on the full personalization. It makes the offer prepared for him to be not only an answer to his needs, but also very personal.

Our goal is to understand your client’s expectations in order to respond to them exactly the way he needs and when he needs. We want to be close to him at every stage of his purchasing decision.

To reach the customer, acquire and retain him, we use and integrate all available communication channels – both traditional and modern.

This means that the sales potential is maximized, customer service process is fully personalized, and the customer loyalty, satisfaction and convenience of buying and using products/services are increased. All this guarantees an increase in the revenues of our contractors.

Korzystając z naszej strony wyrażasz zgodę na wykorzystywanie przez nas plików cookies, w celu dostosowania się do Twoich preferencji oraz po to, aby zapewnić Ci wygodę przeglądania serwisu. Aby dowiedzieć się więcej na temat cookies oraz w jaki sposób z nich korzystamy, kliknij tutaj ›