Discover our possibilities. You can do more with us!

Our offer includes services using all communication channels - both traditional and modern, classic, but also non-standard. We create them specifically to respond to the personal needs and expectations of our customers. Check what you can gain from cooperation with CCIG.

online call center

Scope of services

Operating on the market since 2002, we know what determines the success of an online call center. Concrete actions and achievements work on our position. Specialized Telephone Customer Advisors, high service level and maximum effectiveness, communication at the highest level, optimal premises and infrastructure capital, proprietary software, individual project care – this combination provides us with versatility and understanding of business.

Our scope and form of action:

  • B2B/B2C sectors
  • projects in any language
  • each project leads a dedicated team
  • logistical handling of shipments

 

Carrying out projects:

  • we guarantee effective campaign management
  • we ensure information security and operational continuity
  • we offer full technological support

We have experience in providing services to most of the manufacturing and service sectors, in the field of:

  • professional customer service
  • helpline
  • handling complaints
  • process support
  • helpdesk
  • back office
  • consumer research (CATI and CAWI)
  • execution of welcome actions
  • effective sales
  • attracting customers
  • Maintenance of customers
  • upsell
  • creation of customer databases
  • database replenishment
  • generating leads
  • input
  • entering data from paper forms (data entry) using the OCR system

Services

  • Omnichannel

    Omnichannel

    Full personalization in communication with the customer.

  • Customer service

    Customer service

    Support for consumer services.

  • Outsorcing

    Outsorcing

    We work to increase the effectiveness of your business

  • Research

    Research

    We carry out research projects using the CATI technique.

  • Sales

    Sales

    We specialize in multi-channel sales of products and services.

  • Multilingual

    Multilingual

    We carry out projects in more than 20 languages.

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