We have been specializing in multi-channel sales of products and services for 17 years. We implement key projects for the largest representatives from industries such as telecommunications, banking, energy, FMCG, insurance, finance and aviation.
Since 2002, as a CCIG GROUP, we have gained experience in implementing projects in over 20 languages on key foreign business markets and we are constantly developing. Our experience is built by a team of qualified telephone consultants specializing in multilingual customer service.
Experience and knowledge gained over the past years allow us to effectively compete with foreign companies.
The implementation of multilingual service in an outsourcing contact centre gives measurable benefits and allows you to save both on employee costs – outsourcing of processes implemented in various markets in one place gives us the opportunity to make an attractive price offer, as well on connection costs – we offer competitive telecommunication rates.
We have advanced tools for ongoing project monitoring, and we conduct systematic coaching. Conversations are recorded, listened to and analysed both in terms of content and language. Consultants from the Multilingual department are a team with high professional qualifications, having a university degree, knowledge about the culture of many countries and highly developed interpersonal skills.