On the 4th of January 2016, a contract was signed on which CCIG Group – the 100% owner of among others Call Center Inter Galactica Sp.z o.o.- became the owner of a group of companies, whose main unit is Call Center Poland.
In the CCIG group, a key unit is Call Center Inter Galactica (CCIG). This company has been specializing in effective acquisition and maintaining of sales as well as friendly customer service, among others through information lines, help desk, back office and complaints services for the last 14 years.
In gaining Call Center Poland, the group has increased the number of its branches to 13 – in Wroclaw, Opole, Kielce, Czestochowa, Gdansk, Gdynia, Zielona Gora and now – Warsaw and Rzeszow, in this way dramatically increasing the potential for business development.
There are a few important reasons why CCIG Group decided to go ahead with this acquisition. One of the key reasons is the active company policy aimed at keeping contractors and their clients satisfied.
Marcin Kapralski, the Managing Director of CCIG Group:
Having branches in all the key business regions of Poland gives our Partners easy
access to our resources- people, processes and technology, and also allows effective cooperation on current monitoring of campaigns or flexibility of reactions to change in projects undertaken. Common experience of projects strengthens our know-how in servicing many areas of the market. An exchange of the best practices among specialized support departments guarantees the best communication level, perfect quality and a creative approach to business, concentrating on an effective and professional service.
The companies of the Call Center Poland Group up to this time will stay under separate brands. The aim of actions in the first stage after the acquisition will be to create continuity, fluidity and synergy in the CCIG Group.