CCIG loves the sea. Not long ago our Gdansk branch celebrated its first brithday, and today we opened our next branch on the coast – CCIG Gdynia is located in the Alfa Plaza office on Batorego street 28-32. We are starting with a team of 30 people who are going to focus on the energy sector. However, by the end of the year, in Gdynia we will be working with 120 people and will have 60 consultant positions – says Tomasz Szeredy, Head of Business Operations CCIG.
At the moment, the Gdynia branch is occupying a temporary location in Alfa Plaza. In the end it will be located on the VII floor of the building – At the moment, the rooms where CCIG will be located are being renovated. The branch is being fitted out to suit the needs of our Consultants and the technical demands of the service infrastructure needed for 117 work positions. All this so that we can work in the most comfortable conditions. When the work is finished, our team will be made up of 350 people – explains Szeredy.
Gdynia is the second city on the coast, after Gdansk, where we have decided to open a branch. This was not an accidental decision. – When we opened the branch in Gdansk, in a similar fashion it was made up of 30 people, working on 4 projects. Now over 200 people are working with us on tens of different projects. That is what convinced us of the potential of the Trojmiasto. We can also find here excellent specialists, and people keen to gain professional experience working as a Telephone Customer Advisor. In particular, students studying the energy sector, who can use their knowledge with us in a practical setting. Especially with them in mind, we offer flexible scheduling, thanks to which they can successfully combine studying, other responsibilities and the opportunity to gain professional experience. Other attractions for them are being paid every Friday and a well-developped bonus scheme offering among other things free LUX-MED medical care, sports cards and deliveries of fresh fruit twice a week – underlines Szeredy.
The opening of a new location is strengthening the position of CCIG as the biggest contact center in Central -Eastern Europe. Currently the company has 8 sales branches in 6 cities in Poland: in Wroclaw, Kielce, Opole, Czestochowa, Gdansk and Gdynia. We work with 25000 people and have 1255 consultant positions. This support allows us to undertake 100,000 conversations daily for 60 clients from 17 industries, aswell as developing new communication channels in the omnichannel model, among others in social media.