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people who know more!
people who know more!
Do you want to learn? Take advantage of CCIG's knowledge, know-how and experience. We've got you covered with expert articles, latest industry news, tips - everything that makes you grow!
2016 – resume
Marcin Kapralski, CEO CCIG about the biggest and most important challengestego 2016.
Recognising that voice – new technology in CCIG
In order to meet (or even anticipate!) our Business Partners’ needs we are introducing call services using a system of voice recognition technology.
Two call centers are better than one – the strength of the CCIG group
You can achieve more working together. That’s exactly why Call Center Inter Galactica Company and Call Center Poland, despite being independent of each other, work in one strong CCIG Group.
CCIG Ambasador Call Center
On the 12th of October in Warsaw, the prizes for the Ambasador Call Center competition were given out. CCIG won first place in the Company category.
Passionate about development, passionate about CCIG!
Sara Kocot from CCIG Kielce is passionate about generating ideas. One of them was to set up and equip a creative room at her CCIG branch – and that’s just…
5 tips to being the best salesperson
Learn – listen –work. Add to this effort and a smile and you’ll be on your way to being the best of the best.
How has the call contact center industry changed over the last 14 years?
Outsourcingportal.eu ask - CCIG response. Let's read interview.
10 facts about call center that will surprise you
Have you ever wondered what you really know about call centers? Here are 10 facts that will surprise you!
Tarnow attracted CCIG
CCIG opens its next operational branch. This time the company has chosen Tarnow.
Together we can do more. CCIG offers subagencies the opportunity to work together.
It is always worth discussing how to be successful in business. And who better as a partner in such discussions than a company which works in our sector and understands…
The Seven Sins of Call Centers – what frustrates customers
Often customers cannot find the information they need about a company, their products or solutions to problems. Unfortunately many of them shudder at the mere thought of calling the telephone…
CCIG GROUP BOUGHT CALL CENTER POLAND GROUP
On the 4th of January 2016, a contract was signed on which CCIG Group – the 100% owner of among others Call Center Inter Galactica Sp.z o.o.- became the owner…
It was a good year. And the New Year could be even better.
Marcin Kapralski, Managing Director of CCIG tells us about the trends of this past, and the upcoming year.
Step into the New Year
The New Year is nearly here, and with it, time for new resolutions. In the New Year the most common things we resolve to do include finding a job, changing…
Time for a better model – The Evolution of Sales.
Sales and the ways of reaching clients are changing just as our expectations change. From only buying in actual shops, to online shopping, to multichannel, crosschannel services and now to…
Ambitious Opole – discussions about the devlopment perspectives of modern buisness services.
What brings investors to Central Europe? What is attractive for employers? What offices are available for business services? In what direction is the development of talent for advanced business services…
Generation Y – disloyal, defiant, undiscovered
Generation Y is already legendary – the generation of freedom, technological expansion, unlimited possibilities, cultural melting pot. At CCIG we work with over 2500 young people. Everyday. Which is how…
You bet – its worth it!
Every day we plan, create, change reality and take new decisions. We want to keep developing business and that means new projects and new teams – which is why we're…
Work straight after University?
The times are over when a student just studied and partied for 5 years. These days, anyone who thinks seriously about their future must almost from the beginning of their…
CSR – a western fad or a new direction?
More and more Polish businesses are being socially responsible. We are hearing more and more about Corporate Social Responsibility.
The Quality Control Department and Back Office have moved to new locations – previously based at number 8 Szewska street in the Magdalenka office building we have recently moved to…
Agnieszka Bebacz: I want to do it!
Agnieszka Bebacz from the Kielce CCIG location has a HERO 3 GoPro camera, sticks for Nordic Walking, Pizza Hut vouchers worth 100zl, two t-shirts and two thermal mugs – all…
Two days – two events. CCIG at the trade fairs in Warsaw.
On the 14th and 15th of October during the Outsourcing Trade Fair and Intelligence in Business Forum, we spoke about different aspects of service in the omnichannel model. What were…
On+Off=Omnichannel. Raport from the IV eHandel Forum
On the day of the trade fair we heard this kind of conversation: when we say „omnichannel”, we mean that on and offline channels must work together.
CCIG – Full sail ahead to Gdynia!
Today we opened the second branch of our company on the coast.
CCIG at the eCommerce Expo 2015 in London
“Beyond Omni-Channel in Retail Strategy”, “Are you meeting your customer’s human needs?”, “Changes in customer behaviour that are impacting ecommerce”, “If you want to talk to the customer, you want…