BACK OFFICE

We have been specializing in multi-channel sales of products and services for 17 years. We implement key projects for the largest representatives from industries such as telecommunications, banking, energy, FMCG, insurance, finance and aviation.

Back Office

We have been specializing in multi-channel sales of products and services for over 17 years. We implement key projects for the largest representatives from industries such as: telecommunication, banking, energy, FMCG, insurance, finance and aviation.

The key to ensuring the highest standards in customer service is an efficient team ready to respond to customer needs at any time. For many years, we have specialized in after-sales customer service, which includes areas such as: handling user requests, accepting requests and handling the cancellation and complaint process. Nowadays, the advantage of competitiveness is efficient, multi-channel customer service together with backoffice service

Backoffice outsourcing is an area that is supposed to more closely achieve the goals of service that the client sets for us. An efficiently working backoffice is a showcase of the company, which should be borne in mind on a daily basis, ensuring smooth service also at shopping peaks, during which increased traffic and an increased number of inquiries can be observed.
Thanks to specialized agents, together with well-organized technical facilities, we ensure the implementation of a large number of inquiries in a short time, ongoing handling of complaints and cancellation during increased service traffic.

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