Best of the best -
people who know more!

Do you want to learn? Take advantage of CCIG's knowledge, know-how and experience. We've got you covered with expert articles, latest industry news, tips - everything that makes you grow!

news

2016 – resume

Elżbieta Gładkowska
Elżbieta Gładkowska
Marcin Kapralski, CEO CCIG about the biggest and most important challengestego 2016.
news

Recognising that voice – new technology in CCIG

Elżbieta Gładkowska
Elżbieta Gładkowska
In order to meet (or even anticipate!) our Business Partners’ needs we are introducing call services using a system of voice recognition technology.
expert article

Two call centers are better than one – the strength of the CCIG group

Elżbieta Gładkowska
Elżbieta Gładkowska
You can achieve more working together. That’s exactly why Call Center Inter Galactica Company and Call Center Poland, despite being independent of each other, work in one strong CCIG Group.
No category

CCIG Ambasador Call Center

Elżbieta Gładkowska
Elżbieta Gładkowska
On the 12th of October in Warsaw, the prizes for the Ambasador Call Center competition were given out. CCIG won first place in the Company category.
news

Passionate about development, passionate about CCIG!

Elżbieta Gładkowska
Elżbieta Gładkowska
Sara Kocot from CCIG Kielce is passionate about generating ideas. One of them was to set up and equip a creative room at her CCIG branch – and that’s just…
expert article

5 tips to being the best salesperson

Elżbieta Gładkowska
Elżbieta Gładkowska
Learn – listen –work. Add to this effort and a smile and you’ll be on your way to being the best of the best.
news

How has the call contact center industry changed over the last 14 years?

Elżbieta Gładkowska
Elżbieta Gładkowska
Outsourcingportal.eu ask - CCIG response. Let's read interview.
expert article

10 facts about call center that will surprise you

Elżbieta Gładkowska
Elżbieta Gładkowska
Have you ever wondered what you really know about call centers? Here are 10 facts that will surprise you!
news

Tarnow attracted CCIG

Elżbieta Gładkowska
Elżbieta Gładkowska
CCIG opens its next operational branch. This time the company has chosen Tarnow.
expert article

Together we can do more. CCIG offers subagencies the opportunity to work together.

Elżbieta Gładkowska
Elżbieta Gładkowska
It is always worth discussing how to be successful in business. And who better as a partner in such discussions than a company which works in our sector and understands…
expert article

The Seven Sins of Call Centers – what frustrates customers

Elżbieta Gładkowska
Elżbieta Gładkowska
Often customers cannot find the information they need about a company, their products or solutions to problems. Unfortunately many of them shudder at the mere thought of calling the telephone…
news

CCIG GROUP BOUGHT CALL CENTER POLAND GROUP

Magdalena Grzelak
Magdalena Grzelak
On the 4th of January 2016, a contract was signed on which CCIG Group – the 100% owner of among others Call Center Inter Galactica Sp.z o.o.- became the owner…
news

It was a good year. And the New Year could be even better.

Elżbieta Gładkowska
Elżbieta Gładkowska
Marcin Kapralski, Managing Director of CCIG tells us about the trends of this past, and the upcoming year.
news

Step into the New Year

Katarzyna Rzepecka
Katarzyna Rzepecka
The New Year is nearly here, and with it, time for new resolutions. In the New Year the most common things we resolve to do include finding a job, changing…
Dictionary

Dictionary of contact center terminology: I-O

Elżbieta Gładkowska
Elżbieta Gładkowska
The basis of trusting each other is understanding, which is why in this accessible dictionary we have collected together words from the contact center industry.
Dictionary

Dictionary of contact center terminology: P-Z

Elżbieta Gładkowska
Elżbieta Gładkowska
The basis of trusting each other is understanding, which is why in this accessible dictionary we have collected together words from the contact center industry.
Dictionary

Dictionary of contact center terminology: A-H

Elżbieta Gładkowska
Elżbieta Gładkowska
The basis of trusting each other is understanding, which is why in this accessible dictionary we have collected together words from the contact center industry. This collection will be regularly…
expert article

Time for a better model – The Evolution of Sales.

Elżbieta Gładkowska
Elżbieta Gładkowska
Sales and the ways of reaching clients are changing just as our expectations change. From only buying in actual shops, to online shopping, to multichannel, crosschannel services and now to…
No category

Ambitious Opole – discussions about the devlopment perspectives of modern buisness services.

Magdalena Grzelak
Magdalena Grzelak
What brings investors to Central Europe? What is attractive for employers? What offices are available for business services? In what direction is the development of talent for advanced business services…
No category

Generation Y – disloyal, defiant, undiscovered

Magdalena Grzelak
Magdalena Grzelak
Generation Y is already legendary – the generation of freedom, technological expansion, unlimited possibilities, cultural melting pot. At CCIG we work with over 2500 young people. Everyday. Which is how…
news

You bet – its worth it!

Katarzyna Rzepecka
Katarzyna Rzepecka
Every day we plan, create, change reality and take new decisions. We want to keep developing business and that means new projects and new teams – which is why we're…
news

Work straight after University?

Katarzyna Rzepecka
Katarzyna Rzepecka
The times are over when a student just studied and partied for 5 years. These days, anyone who thinks seriously about their future must almost from the beginning of their…
news

CSR – a western fad or a new direction?

Katarzyna Rzepecka
Katarzyna Rzepecka
More and more Polish businesses are being socially responsible. We are hearing more and more about Corporate Social Responsibility.
news

We’ve moved

Katarzyna Rzepecka
Katarzyna Rzepecka
The Quality Control Department and Back Office have moved to new locations – previously based at number 8 Szewska street in the Magdalenka office building we have recently moved to…
news

Agnieszka Bebacz: I want to do it!

Katarzyna Rzepecka
Katarzyna Rzepecka
Agnieszka Bebacz from the Kielce CCIG location has a HERO 3 GoPro camera, sticks for Nordic Walking, Pizza Hut vouchers worth 100zl, two t-shirts and two thermal mugs – all…
news

Two days – two events. CCIG at the trade fairs in Warsaw.

Elżbieta Gładkowska
Elżbieta Gładkowska
On the 14th and 15th of October during the Outsourcing Trade Fair and Intelligence in Business Forum, we spoke about different aspects of service in the omnichannel model. What were…
No category

On+Off=Omnichannel. Raport from the IV eHandel Forum

Elżbieta Gładkowska
Elżbieta Gładkowska
On the day of the trade fair we heard this kind of conversation: when we say „omnichannel”, we mean that on and offline channels must work together.
No category

CCIG – Full sail ahead to Gdynia!

Elżbieta Gładkowska
Elżbieta Gładkowska
Today we opened the second branch of our company on the coast.
No category

CCIG at the eCommerce Expo 2015 in London

Magdalena Grzelak
Magdalena Grzelak
“Beyond Omni-Channel in Retail Strategy”, “Are you meeting your customer’s human needs?”, “Changes in customer behaviour that are impacting ecommerce”, “If you want to talk to the customer, you want…
expert article

Case Study – CLUDO

Damian Michalczuk
Damian Michalczuk
CCIG is constantly developing. This presents us with ever new challenges with optimization of management of inbound calls. We needed a tool that's simple, intuitive, modern and flexible to allow…
Using our website you agree to our use of cookies in order to adapt to your preferences and to ensure the website use is convenient. To learn more about cookies and how we use them click here ›